Summary

Company Information

TRM is on a mission to build a safer financial system for billions of people. We deliver a blockchain intelligence data platform to financial institutions, crypto companies, and governments to fight cryptocurrency fraud and financial crime. We consider our business — and our profit — as a way to move towards our mission sustainably and at scale.

Role Information

As a Solutions Architect at TRM Labs, you are responsible for delivering technical excellence and strategic guidance to client accounts. You will lead the technical pre/post-sales relationship, propose business processes and technical architectures, demonstrate the product, and help clients integrate and succeed with the TRM platform. Your success is measured by the results that clients achieve with the TRM platform.

The impact you’ll have here:

Lead the end-to-end delivery of TRM solutions to clients: understand client requirements, design new business processes, customize the TRM platform, drive integration with TRM APIs, and conduct testing and training to maximize client impact

Lead technical discovery calls with prospects and clients to understand and document client requirements

Present TRM's APIs to clients to help them understand implementation requirements and timelines

Create resources that clients need to integrate successfully with TRM APIs including API docs, reference architectures, and reference implementations

Own the relationships with technical counterparts and help them solve any issues that arise during integration

Stay up-to-date on the latest product features, dependencies, and architecture to effectively map TRM solutions to client requirements

Assess and synthesize client needs that arise during implementation to inform product roadmap

What we’re looking for:

5+ years of pre-and post-sales experience, either as a sales engineer, solutions engineer/architect, customer success engineer, or a consultant

Strong empathy and customer orientation. You are able to demonstrate technical concepts to technical and non-technical audiences, build value with end users, and drive solutions over the line

Experience working with engineers and project managers on the implementation, testing, and customization of API-based SaaS products

In-depth understanding of APIs, databases, and developer tools

Experience in Enterprise SaaS, data analytics, payments, and/or ML/AI technologies

Exceptional ability to structure problems and identify the most critical issues to prioritize

High degree of initiative and attention to detail, including completing multiple tasks simultaneously and functioning with minimal supervision

Previous software development experience in backend web development preferred

This position requires an active Top Secret clearance and must be located within the Washington DC Metro area.

Life at TRM Labs

Our Principles

TRM's culture is shaped by how we make decisions, how we execute, and how we treat each other

Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.

Master Craftsperson: We prioritize speed, high standards, and distributed ownership.

Inspiring Colleague: We value humility, candor, and a one-team mindset.

Build a Career

Joining TRM means being part of a mission-driven team comprised of industry leaders.

At TRM, you'll experience:

Purpose: Have a real-world impact, from disrupting terrorist networks to returning stolen funds.

Growth: Professional advancement opportunities through clearly defined career pathways and biannual performance reviews.

Ownership: Take pride in your work. Have a large breadth and scope of contributions and impact.

Work Environment

Remote First: Our headquarters is online but we highly value in-person interactions, organizing regular meetups and offsites for team building.

Async Communication: Clear communication is key in our decentralized setup. We use tools such as Slack, Notion, and Loom, to promote transparency and efficiency.

High Ownership: Small teams drive big goals at TRM with ownership, responsibility, and a direct impact. There's no strict clocking in or out. Team members are trusted to balance personal schedules with team needs.

TRM Speed: We move “surprisingly fast” while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding. Our unique approach emphasizes quick wins, rapid iterations, and constant feedback.

Diversity and Inclusion: Diversity at TRM encompasses backgrounds, experiences, and perspectives. Every day is an opportunity to learn from a colleague, whether they're a law enforcement expert or a tech pioneer.

Annual Company Offsite: Once a year, TRMers come together from around the world to attend a 1-week mandatory company offsite. This is designed to foster in-person relationships, creativity, and strategic alignment. Employee attendance is required of all TRMers.

Benefits and Perks

At TRM, we know that supporting our team members can take many forms. Our goal is to enable you to care for yourself, your family, and your community with a diverse and curated benefits package for full-time employees.

Remote-first work environment

Competitive salaries and stock options

Premium health, dental, and vision insurance

FSA, HSA, and 401K programs

Life & disability coverage

Generous paid time for vacation, holidays, and parental leave

Fertility, professional coaching, and mental health resources

Join Us

We are looking for team members who love building from the ground up and want to work hard in a fast-paced and ambitious environment. We are remote-first, with exceptionally talented team members located around the world. If you like solving tough problems quickly and seeing your work improve the lives of billions of people, we want you at TRM.

We encourage you to reach out even if your experience doesn't precisely match the job description. Don't worry about picking exactly the right job; we can always explore other options after starting the conversation. Your passion and interests will set you apart, especially if your background or career is unconventional.