Summary
Company Information
BitMEX is the world’s leading cryptocurrency derivatives trading platform, which has pioneered cryptocurrency trading through relentless commitment to change, and continues to set benchmarks for innovation, liquidity, and security today.
As the world\\\\\\\\'s most advanced peer-to-peer crypto-products trading platform and API, BitMEX gives knowledge, confidence, and precision to hundreds of thousands of traders, transacting billions of USD a day.
About BitMEX
BitMEX was one of the first crypto exchanges for derivatives. It exists to provide institutional and professional traders with a platform that caters to their needs.
BitMEX created the Perpetual Swap, the most popular crypto trading product in history. It is the only major global exchange that continues to create new cryptocurrency derivative products, most recently, the ETH Staking Swap.
On BitMEX, users can trade cryptocurrency derivatives on a professional trading platform that provides low latency, deep liquidity and constant availability. Since 2014, no cryptocurrency has been lost through intrusion or hacking, allowing BitMEX users to trade safely knowing that their funds are secure. Spot trading is also supported, as well as the purchase and conversion of cryptocurrency - BitMEX supports 45+ derivatives contracts, 11 pairs for spot trading and the ability for users to convert 30+ cryptocurrencies.
We are looking for individuals who are determined, responsible and collaborative to join BitMEX as we continue to build a thriving cryptocurrency ecosystem. We value attention to detail, speed and simplicity. As a global business operating a 24/7 exchange, we seek out those who are adaptable and can work across markets and time zones.
Role Information
The role of the Customer Support Specialist is to assist our users during the Asian time zone via a number of channels - including but not limited to - our CRM (Zendesk), the BitMEX Trollbox, Discord, Reddit and Telegram.
You will be required to continuously identify and evaluate customer needs in order to achieve the highest quality of customer satisfaction. You will be expected to monitor the community for any emerging issues and bring forward any feedback or proposals you come across.
This position is ideal for somebody who would enjoy being the face of the company, helping people and establishing/maintaining strong relationships with our customers.
- This position may require occasional weekend work.
About the Customer Support Team
Responsibilities
Respond to customer queries in a timely manner with the utmost professionalism and in accordance with company policies/guidelines
Monitor the BitMEX Trollbox, Discord, Telegram and other channels as required
Perform document checks as per standard procedures
Escalate enquiries when necessary
Work closely with various internal partners (including Founders, Engineers, Sales, Marketing, Control teams, IT) in different regions (Asia, Europe, Americas) when necessary
Assist in contributing to our FAQ/Solutions documentation
Constantly look for ways to improve our customer service
Qualifications
Must be proficient in English and Russian
Must have trading experience
Experience resolving customer inquiries and providing a basic level of technical support
Ability to compute simple calculations on financial products
Experience or knowledge of cryptocurrency, blockchain or trading would be a plus
Attention to detail with excellent communication skills and patience
Ability to troubleshoot and discover answers quickly and effectively
Enjoy helping people and being patient with customers
Capable of working under pressure
Cooperative with strong team spirit and a willingness to motivate your other colleagues on the Customer Support Team
Nice to Have
Technical background and/or understanding of the BitMEX API
Strong mathematical skills
Available for immediate hire preferred
Join us, as we build a thriving cryptocurrency ecosystem through strategic investments in emerging cryptocurrency technology, and create the future of digital financial services.