Summary

Company Information

At Galaxy we are building products and services to help the world invest in economic progress. We believe crypto and blockchain innovations will permeate and improve all aspects of our global economy. Our vision is a society where value and ownership flow as freely as information. Galaxy is a digital asset and blockchain leader helping institutions, startups, and individuals access and navigate the crypto economy. As one of the most well-capitalized and trusted companies in the industry, we provide platform solutions custom-made for a digitally native ecosystem across three complementary operating businesses: Global Markets, Asset Management, and Digital Infrastructure Solutions. Our offerings include, amongst others, trading, lending, strategic advisory services, institutional-grade investment solutions across passive, active and venture strategies, proprietary bitcoin mining and hosting services, network validator services, and the development of enterprise custodial technology. Galaxy’s CEO and Founder Michael Novogratz leads a team of crypto enthusiasts, and institutional veterans focused on the future of finance and Web3. The Company is headquartered in New York City, with global across North America, Europe and Asia.

Role Information

What We Value:

We are a diverse team of free thinkers, and fast movers united to help investors and creators energize the global economy. We are looking for individuals who thrive in a culture of builders and overachievers and embrace high performance, transparent feedback, and a mission-first approach. Our culture shapes our way of working and gets us where we want to be.

Seek Excellence.

Be Selective To Be Effective.

Be Highly Aligned, Loosely Coupled.

Disagree Transparently.

Encourage Independent Decision-Making.

Build Dream Teams.

Who You Are:

We are seeking a Level I Desktop Support person to support the firm and its users Globally. The role will involve direct as well as remote end user support. In this position you will gain firsthand experience involving technology and security implementations that go beyond a typical financial services organization of this size and be part of a nascent industry with enormous growth possibilities. The position requires daily on-site presence at Galaxy’s offices in Hong Kong.

What You’ll Do:

Collaborate closely with the IT Helpdesk team to ensure users receive comprehensive support for their IT needs

Provide first-level support and troubleshooting for software applications, operating systems, hardware devices, and network connectivity issues

Familiarity with helpdesk ticketing systems and remote support tools

Document all support interactions and solutions in the helpdesk ticketing system, ensuring accurate and thorough record-keeping

Update and maintain an inventory of devices

Deploy Image builds on Windows/Mac Devices

What We’re Looking For:

Bachelor’s degree in Information Technology or equivalent work experience

At least one technical certificate such as A+, Network+, Microsoft MTA, Cisco, etc, is a plus

Strong troubleshooting skills for all IT related issues

Experience with Windows, MacOS and iOS related items

Bonus Points:

Experience identifying recurring issues and recommend solutions for process improvement

Excellent communication skills, both verbal and written, with the ability to explain technical concepts clearly and concisely to non-technical users

Commitment to providing exceptional customer service and maintaining a positive attitude in all interactions

Ability to work independently and collaboratively in a fast-paced environment, prioritizing tasks effectively to meet deadlines.

What We Offer:

Competitive base salary and bonus

Company-paid health and protective benefits for employees and their eligible dependents

Free virtual coaching and counseling sessions

Opportunities to learn about the Crypto industry

Smart, entrepreneurial, and fun colleagues

Employee Resource Groups

*Benefits may vary depending on location.