Summary

Company Information

TRM is on a mission to build a safer financial system for billions of people. We deliver a blockchain intelligence data platform to financial institutions, crypto companies, and governments to fight cryptocurrency fraud and financial crime. We consider our business — and our profit — as a way to move towards our mission sustainably and at scale.

Role Information

As a Deployment Strategist for EMEA Public Sector, you will work closely with our customers to enable their success and act as a trusted advisor with a particular focus on supporting public sector agencies in France.

The impact you’ll have here:

Act as trusted advisor, assisting customers in maximizing the effectiveness of our tool within their specific roles.

Confidently explain complex product and technical questions, helping customers understand data and investigations across our platform.

Build and deliver demos to new and existing customers.

Conduct training sessions to ensure the product is meeting customer needs.

Be the "Voice of the Customer", and provide feedback to the product and engineering teams.

Ensure high customer satisfaction and reference-ability.

Monitor customer usage, detect meaningful trends, and execute strategically on those trends

Identify customer churn and mitigate effectively.

Establish a regular cadence with customers that will allow you to understand customer goals and proactively solve problems.

What we’re looking for:

Practical experience with virtual currencies and blockchain analysis is a requirement; excitement to learn about these topics is essential.

Experience structuring problems and identifying the most critical issues to prioritize.

Exceptional and consistent attention to detail.

Ability to communicate complex ideas effectively for technical and non-technical audiences, both verbally and in writing.

Comfort operating in a fast-paced environment where priorities can change quickly.

Ability to work collaboratively in a cross-functional environment.

Essential to be located in France supporting customers on the ground and meeting with them in person.

Experience within the EMEA Public Sector.

Fluent in French.

Life at TRM Labs

Our Principles

TRM's culture is shaped by how we make decisions, how we execute, and how we treat each other

Impact-Oriented Trailblazer: We put customers first, driving for speed, focus, and adaptability.

Master Craftsperson: We prioritize speed, high standards, and distributed ownership.

Inspiring Colleague: We value humility, candor, and a one-team mindset.

Build a Career

Joining TRM means being part of a mission-driven team comprised of industry leaders.

At TRM, you'll experience:

Purpose: Have a real-world impact, from disrupting terrorist networks to returning stolen funds.

Growth: Professional advancement opportunities through clearly defined career pathways and biannual performance reviews.

Ownership: Take pride in your work. Have a large breadth and scope of contributions and impact.

Work Environment

Remote First: Our headquarters is online but we highly value in-person interactions, organizing regular meetups and offsites for team building.

Async Communication: Clear communication is key in our decentralized setup. We use tools such as Slack, Notion, and Loom, to promote transparency and efficiency.

High Ownership: Small teams drive big goals at TRM with ownership, responsibility, and a direct impact. There's no strict clocking in or out. Team members are trusted to balance personal schedules with team needs.

TRM Speed: We move “surprisingly fast” while maintaining a high bar in service of our customers and mission. This can feel both intense and rewarding. Our unique approach emphasizes quick wins, rapid iterations, and constant feedback.

Diversity and Inclusion: Diversity at TRM encompasses backgrounds, experiences, and perspectives. Every day is an opportunity to learn from a colleague, whether they're a law enforcement expert or a tech pioneer.

Benefits and Perks

At TRM, we know that supporting our team members can take many forms. Our goal is to enable you to care for yourself, your family, and your community with a diverse and curated benefits package for full-time employees.

Remote-first work environment

Regular team offsites and retreats

Competitive salaries and stock options

Premium health, dental, and vision insurance

FSA, HSA, and 401K programs

Life & disability coverage

Generous paid time for vacation, holidays, and parental leave

Fertility, professional coaching, and mental health resources