Summary

Role Information

Responsibilities Ensure maximum uptime for multiple production systemsProvide L1/L2 application production support to users for trading, data processing, and IT operationsProvide weekend support in a rotational basis and occasional public holiday support Manage, own and frequently follow-up incidents and requests raised to the team.Monitor and follow up critical system alerts; perform initial diagnosis and potential fix and escalate to the right teams.Assume the role of major incident manager upon major incidents, focusing on coordinating efforts, seeking updates from fellow tech teammates and providing timely updates to all stakeholders.Perform system operation and administration tasks, including checking and monitor multiple systems performance on a daily basisWork closely with internal users and external vendors to investigate and resolve production system issues, and communicate system enhancement /bug fix requirements to multiple engineering teamsHelp the team manager to refine and streamline day to day operations via automations Help the team manager to define work rosters, schedules and other managerial tasks.Help the team manager to formulate and continuously improve the team’s way of working.Work to comply with SLA and OLAHands-on for incident management, change management and response management and writing RCA reports.Document knowledge articles and manage the team's knowledge base; share and promote overall knowledge levelProvide support in non-office hours during emergency situations.Coordinate between product and development teams to ensure effective delivery of supporting services to the end-userStay abreast of the latest technology and trendsRequirements Impeccable sense of self-discipline, responsibility and integrity.A strong interest in working in crypto technology and financial environments.2-5 years of experience in application support or application development. More experienced candidates will be offered the role of senior support engineer.1-3 years of experience in supporting an exchange / high frequency / low latency trading platforms.Proficient in spoken and written English language; Chinese language is helpful but not a must.Very strong team player and ability to proactively manage self and team's work with little supervision; high sense of responsibility and integrity.Proficient in Database queries / SQLsKnowledge in shell scripting and basic linux commands.Good knowledge in formal and practical production support modelExperience with ITSM platforms like Jira, ServiceNow, etc.Excellent problem solving skill with a keen eye for detail.Excellent communication and interpersonal skills.Excellent time management ability and self organised and motivated.Familiar with agile methodologies Familiar with operations under Linux environmentFamiliar with relational databases conceptsPreferred Technical Skills: Support experience in applications on Linux environment and cloud computingGood understanding of the ITIL V3/4 framework is highly preferred Understanding of AWS / Kubernetes is a plusKnowledge of Redis and log queries is a plus Experience in automations / AI would be an advantageExperience administering multiple monitoring systems such as Datadog, NewRelic, Kubernetes, Grafana and  Elastic Cloud Strong Experience with Cloud Computing, AWS, Microservices Architecture, Unix and Linux Systems Experience coding in Ruby, Python, Java and/or GoLang would be a plus#LI-CY2

LI-Hybrid

LI-Associate

Life @ Crypto.com

Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team.

Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions.

Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth.

Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one another.

One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. 

Are you ready to kickstart your future with us? 

Benefits

Competitive salary

Attractive annual leave entitlement including: birthday, work anniversary

Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.  

Work Perks: crypto.com visa card provided upon joining 

Our Crypto.com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.

About Crypto.com:

Founded in 2016, Crypto.com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Cryptocurrency in Every Wallet™. Built on a foundation of security, privacy, and compliance, Crypto.com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.

Learn more at https://crypto.com. 

Crypto.com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto.com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.

Personal data provided by applicants will be used for recruitment purposes only.