Summary
Company Information
Founded in 2016, Crypto-com serves more than 80 million customers and is the world's fastest growing global cryptocurrency platform. Our vision is simple: Crypto-currency in Every Wallet™. Built on a foundation of security, privacy, and compli-ance, Crypto-com is committed to accelerating the adoption of cryptocurrency through innovation and empowering the next generation of builders, creators, and entrepreneurs to develop a fairer and more equitable digital ecosystem.
Crypto-com is an equal opportunities employer and we are committed to creating an environment where opportunities are presented to everyone in a fair and transparent way. Crypto-com values diversity and inclusion, seeking candidates with a variety of backgrounds, perspectives, and skills that complement and strengthen our team.
Personal data provided by applicants will be used for recruitment purposes only.
Please note that only shortlisted candidates will be contacted.
Role Information
Job Responsibilities:
Acts with integrity, honesty and knowledge that promote the culture, values and mission of the Company.
Meets the targets set by the Company, as published in its internal documentation.
Monitors product changes, internal processes and updates constantly, reflecting them in their day to day responsibilities;
Create and execute all quality-related initiatives including, but not limited to monitoring, analysis, reporting, setting up standards and metrics;
Collaborate with the Management to improve quality and customer satisfaction results;
Deliver engaging feedback to individuals and organize coaching sessions;
Analyze QA scores and other quality assurance related tasks
Address clients' feedback and follow-up as needed;
Prepare regular reports and dashboards.
Works with the Management to develop effective processes and increase efficiency and productivity;
Participates in ad-hoc projects as directed by the Management;
Duties assigned to them by their superior or company managers in accordance to the position.
Job Requirements:
Similar experience within a Customer Support Department/QA Team is an advantage;
The Analyst should preferably have basic knowledge of the applicable legislation in the field of financial technologies/services.
The Analyst must have a reasonable understanding of the Company’s business, its technical, financial and organizational structure.
The Analyst must be able to communicate effectively with people at all levels both inside and outside the Company and should have strong written and verbal communication skills. In addition, they must stand out with excellent decision-making skills, effective problem solving skills, as well as skills to work independently and in team.
Interest in fintech and services and motivation to occupy the position.
Life at Crypto-com
Empowered to think big. Try new opportunities while working with a talented, ambitious and supportive team. Transformational and proactive working environment. Empower employees to find thoughtful and innovative solutions. Growth from within. We help to develop new skill-sets that would impact the shaping of your personal and professional growth. Work Culture. Our colleagues are some of the best in the industry; we are all here to help and support one an-other. One cohesive team. Engage stakeholders to achieve our ultimate goal - Cryptocurrency in every wallet. Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up. Aspire career alternatives through us - our internal mobility program offers employees a new scope.
Are you ready to kickstart your future with us?
Benefits
Competitive salary
Attractive annual leave entitlement including: birthday, work anniversary
Work Flexibility Adoption. Flexi-work hour and hybrid or remote set-up
Aspire career alternatives through us. Our internal mobility program can offer employees a diverse scope.
Work Perks: crypto-com visa card provided upon joining
Our Crypto-com benefits packages vary depending on region requirements, you can learn more from our talent acquisition team.
Location