Summary

Company Information

R3’s Professional Services is comprised of innovative problem-solvers and strategic, fast-moving engineers and consultants who collaborate with customers to solve their challenges and build business solutions. As part of the post-sales organisation, Professional Services is responsible for driving successful customer outcomes through supporting the design, build and deployment of solutions. This team provides you with the opportunity to solve real-world business and technical challenges with large global corporates, banks and start-ups across many industries – Financial Services, Real Estate, Energy, Digital Assets, Identity and Healthcare.

Role Information

Responsibilities:

• Liaise with customers to try and fix issues

• Provide an initial single point of contact for incoming technical issues related to R3 products and applications

• Respond to customer issues across the product line within response time SLAs

• Conduct daily operations - including team operations, process improvement and information sharing

• Ensure all support requests (no matter how small) are ticketed, and all investigation progress is added

• Take part in handovers to other teams in different geographies as required.

• Ensure customers are updated regularly and frequently with the investigation progress of 1st Line tickets

• Ensure all operational processes defined by the firm are followed and respected.

• Constantly strive to identify and implement improvements to the team's technologies, processes and methodologies

Key Skills Required:

• Customer-facing solid skills with a proactive can-do attitude.

• Essential networking investigation (e.g. connectivity issues, network traces)

• Familiarity with operational monitoring tools

Advantageous Skills & Experience:

• Experience working on enterprise development projects

• Understanding and experience with Incident Management processes

At R3, we encourage a diverse and inclusive workforce. If you don’t meet all of the above criteria, but you think you’d be a great addition to R3, send us your CV. We’re always interested in meeting collaborative people who are excited to work with us.

Please note that this role is based in Abu Dhabi, in order to apply for the role you will need to be a UAE national.

R3 is leading the future of digital finance by powering multi-party solutions that deliver digital trust and unlocking greater potential for regulated businesses everywhere. R3ers center around our core values – Collaborative, Ownership, Bold and Customer First – as a result our flagship DLT platform, Corda, is trusted by the world’s leading financial market infrastructures (FMIs), exchanges, central banks and commercial banks.

Corda is an open and permissioned distributed application platform that empowers regulated institutions to realize the full potential of direct digital collaboration to solve complex multi-party workflows.